Script from hospital to Nursing and Physicians posted on bulletin board:
Introduce self by name and title and end with:
We are going to take very good care of you.”
End with “I hope you feel better.”
Caring for patients:
Greet Patient by Name
End with do you understand what you are waiting for right now?
“Our goal is to keep you informed.”
That a hospital has to give a script to it’s Nurses and Physicians so they can appear to be attentive or nice to people who come for care at the most vulnerable possible moments in their lives is profoundly disconcerting and terribly sad.
Where has our humanity for our brothers and sisters gone?